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Search Salaries > Complaints Officer > Lusaka
Job Description

How much does a Complaints Officer in Lusaka make?

The base salary for a Complaints Officer in Lusaka is 211,000
Also known as: Complaints Investigator, Complaints Specialist, Complaints Coordinator, Grievance officer, Customer relations officer.

211,000

Median Base Salary (Percentile 50)
31 observations
(Updated: 11 May 2025)

Confidence

Excellent

Avg. Bonus per year

Of avg. Stock options

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Salary Table

A Complaints Officer earns a median base salary of 211,000 in Lusaka, but the base salary ...

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Level Below median
(25th percentile)		 Market median
(50th percentile)		 Above median
(75th percentile)		 Top Competitive
(90th percentile)
Junior 60000 60000 60000 60000
Mid 60000 60000 60000 60000
Senior 60000 60000 60000 60000
Lead 60000 60000 60000 60000
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Bonus & Stock options

The role Complaints Officer in Lusaka usually comes with bonuses and the possibility of accessing stock options. Both must be added to ...

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Level Min Avg Max
Junior 60000 60000 60000
Mid 60000 60000 60000
Senior 60000 60000 60000
Lead 60000 60000 60000
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Experience Min Avg Max
Junior 60000 60000 60000
Mid 60000 60000 60000
Senior 60000 60000 60000
Lead 60000 60000 60000

Supply and demand

Highly supplied position in a highly demanded market
Supply | (<100 professionals)
Demand | (<100 job offers)

Gender gap

Unbalanced

Male

63%

Female

37%

Benefits

There are statutory benefits associated with a Complaints Officer in Lusaka according to ...

Most Common Benefits

Competitive advantages associated with a Complaints Officer in Lusaka

Side Benefits to attract & retain talent

Additional perks for a Complaints Officer in Lusaka

Statutory Benefits

Mandatory benefits in Lusaka
Payroll is processed on a monthly basis.
Employer contributions to National Pension Scheme Authority (NAPSA), National Health Insurance, and Skills Development Levy.
Employee contributions to National Pension Scheme Authority (NAPSA) and National Health Insurance.
Income tax rates based on salary brackets: 0% up to 4,000 ZMW, 25% for 4,001 ZMW – 4,800 ZMW, 30% for 4,801 ZMW – 6,900 ZMW, and 37.5% for 6,901 ZMW and above.
Standard workweek consists of 8 hours per day, up to 48 hours per week. Overtime is paid at a rate of 150% salary.
Compassionate Leave provides 12 days fully paid by the employer for bereavement or other situations.
Mothers are entitled to 14 weeks of maternity leave, with an additional 4 weeks for multiple births. Full pay is provided for those employed with the same employer for 24 months. Post-maternity, workers have the right to return to their previous job or an equivalent position.
Family Responsibility Leave allows up to 7 days off per calendar year for workers with at least 6 months of service to care for a sick spouse, child, or dependent.
Sick leave is paid by the employer. The first 3 months are paid in full, followed by 3 months at half pay. A medical certificate is required from the second day.
Fathers are entitled to 5 continuous working days of paternity leave, paid in full by the employer. Eligibility requires 12 months of employment with the same employer.
Employees are entitled to 24 working days of annual leave, accruing at two days per month.
Public holidays include New Year’s Day, International Women’s Day, Youth Day, Good Friday, Easter Monday, Kenneth Kaunda Day, Labour Day, Africa Freedom Day, Heroes’ Day, Unity Day, Farmers’ Day, Prayer Day, Independence Day, and Christmas Day, totaling approximately 13 days per year.